Last updated: August 28, 2026
This Privacy Policy explains how Pioneer Industries, operating 3D Pioneer Industries (“we”, “us”, or “our”), collects and uses personal information when you visit 3dpioneerindustries.com, place an order, or contact us.
Contact
Email: [email protected]
Phone / WhatsApp: +1 (213) 343-0842
Mailing address: 1262 Hemlock Dr, Philadelphia, PA 19116-1449, United States.
Information We Collect
- Order and account information: name, email address, phone number, billing and shipping address, order history, and customer-service communications.
- Payment information: payment method and transaction status. Card and wallet details are handled by the payment provider selected at checkout; we do not store full card numbers.
- Device and usage information: IP address, browser/device information, pages viewed, and cookie or similar-technology data needed to operate, secure, and improve the site.
How We Use Information
We use information to operate the store; process, fulfill, and support orders; calculate checkout options; communicate about orders and support; prevent fraud and misuse; comply with legal, tax, and accounting obligations; and improve our products and website. Marketing emails are sent only where permitted and may be stopped using the unsubscribe link or by contacting us.
Service Providers and Sharing
We share only the information reasonably necessary with service providers that help us operate the store, including WooCommerce/hosting providers, payment processors selected at checkout, SF Express and postal or last-mile delivery carriers, and email or customer-support providers. We may also disclose information when required by law or to protect rights, safety, or the security of the service. We do not sell or rent customer personal information.
Cookies
Cookies and similar technologies help the cart, checkout, account functions, preferences, security, and site measurement work. You can control many cookies through your browser. Disabling essential cookies may prevent the cart, checkout, or account functions from working.
International Processing
Because we serve customers internationally, personal information may be processed in countries other than the country where you live. We take reasonable steps to use providers and safeguards appropriate to the services they perform.
Retention and Security
We retain order, payment-status, and related records for as long as necessary to fulfill orders, handle returns or disputes, maintain business records, and meet legal obligations. We retain marketing preferences until you unsubscribe or ask us to remove them. We use reasonable administrative and technical safeguards, but no online transmission or storage system is completely secure.
Your Choices and Rights
You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and records we must keep. You may opt out of marketing at any time. To make a request, email [email protected] with enough information for us to verify your request. Additional rights may apply based on your place of residence; we will honor applicable legal requirements.
Children
Our products are intended for adult collectors and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes
We may update this policy to reflect changes to our practices or legal obligations. The current version and revised date will be posted on this page.